Shipping & Delivery
We want shipping to feel clear before you order.
Delivery times are estimates, not guarantees. Carrier delays, weather, customs, holidays, and high-volume seasons may affect delivery.
Processing Time
Orders usually require processing before shipping.
Estimated processing time:
1 to 3 business days
Processing includes order confirmation, item preparation, quality checks where applicable, and handoff to the carrier.
Estimated Delivery Ranges
Shipping ranges vary by destination.
United States:
Estimated 8 business days after processing
Canada:
Estimated 9 business days after processing
United Kingdom:
Estimated 9 business days after processing
Germany:
Estimated 9 business days after processing
Netherlands:
Estimated 8 business days after processing
Australia:
Estimated 10 business days after processing
New Zealand:
Estimated 8 business days after processing
Other regions:
We currently ship only to selected countries shown at checkout. If your country is not available at checkout, we are not shipping there at this time.
These ranges are not guaranteed delivery dates.
Shipping Carriers
Orders may be shipped with carriers such as:
USPS
UPS
FedEx
DHL
Canada Post
Royal Mail
Australia Post
Local delivery partners
Other regional carriers
Carrier availability depends on location and product.
Tracking
When tracking is available, you will receive a tracking email after your order ships.
Tracking may take 24 to 72 hours to update after the label is created.
Split Shipments
Some orders may arrive in more than one package.
This can happen when:
Products ship from different locations
Items have different processing times
One item is ready before another
The order contains multiple product types
You will receive tracking updates when available.
Customs, Duties, And Taxes
International orders may be subject to customs fees, duties, VAT, or import taxes.
These charges are set by your country and are the responsibility of the customer unless stated otherwise at checkout.
AU/EU/UK note:
Customers outside Canada may be responsible for any applicable customs fees, duties, VAT, import taxes, or local handling fees required by their country. These charges are not controlled by Kelmoxi and may vary by destination. If taxes or duties are collected at checkout, this will be shown before payment is completed.
Peak Season Delays
Delivery may take longer during:
Holidays
Severe weather
Carrier backlogs
Customs delays
Major sale events
High order volume periods
We recommend ordering early during peak seasons.
Lost Or Stalled Tracking
If your tracking has not updated for 10 business days, contact us at support@kelmoxi.com.
Include:
Order number
Tracking number
Shipping address
Screenshot of the latest tracking update
Related Links
Shipping FAQs
Are delivery dates guaranteed?
No. Delivery ranges are estimates and can change due to carrier or customs delays.
Why does tracking show no movement?
Tracking can take time to update after the label is created. Check again after 24 to 72 hours.
Do you ship internationally?
We currently ship to Canada, United States, United Kingdom, Germany, Netherlands, Australia, and New Zealand. Some products may not be available in every region.
Will I pay customs fees?
International customers may be responsible for customs, duties, VAT, import taxes, or local handling fees depending on their country’s rules.